Privacy policy

Privacy Policy

This Privacy Policy explains how Vantor ("we", "us", "our") collects, uses and protects your personal data when you visit vantor-uk.com or place an order. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

Who we are (data controller)

The data controller responsible for your personal data is. For any privacy questions, contact us at support@vantor-uk.com.

What data we collect

  • Order and account data: name, billing and delivery address, email address, telephone number;
  • Payment data: processed securely by our payment provider — we do not store full card details;
  • Order history and customer service correspondence;
  • Technical data: IP address, browser type, device information and cookie data when you use our website.

How and why we use your data (lawful bases)

  • To process and deliver your orders and handle returns — performance of a contract;
  • To comply with tax, accounting and other legal duties — legal obligation;
  • To respond to enquiries, prevent fraud and improve our store — legitimate interests;
  • To send marketing emails and to set non-essential cookies — your consent, which you may withdraw at any time.

Who we share data with

We share data only with trusted providers who help us run the store, including our e-commerce platform (Shopify), our payment processor, and our delivery carrier (Royal Mail) to fulfil your order. These providers process data on our behalf under appropriate agreements. We do not sell your personal data.

How long we keep it

We keep personal data only as long as necessary for the purposes above, including to meet legal and accounting requirements (typically six years for transaction records).

Cookies

We use cookies and similar technologies in line with the Privacy and Electronic Communications Regulations (PECR). Essential cookies are needed for the site to work; non-essential cookies (for analytics or marketing) are only used with your consent, which you can manage through our cookie banner or your browser settings.

Your rights

Under UK data protection law you have the right to access, correct, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise any of these, email support@vantor-uk.com.

Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.