Shipping policy
Shipping Policy
This policy explains how and when we deliver your Vantor order. We currently ship to addresses within the United Kingdom.
Order processing
Orders are processed and dispatched within [1–2] business days. Orders placed on weekends or public holidays are processed on the next business day. You will receive a tracking number by email once your order is on its way.
Delivery options and rates
All orders are sent with Royal Mail using fully tracked, signed-for and insured services, for the security of your timepiece.
- Free delivery — Royal Mail Special Delivery Guaranteed by 1pm — free on orders of £150 and over — delivered by 1pm the next business day.
- Standard insured delivery — Royal Mail Special Delivery Guaranteed by 1pm — £4.90 on orders from £0.00 to £149.99 — delivered by 1pm the next business day.
- Royal Mail Special Delivery by 9am (3–5 business days) — £6.90.
- Royal Mail Special Delivery by 9am (1–3 business days) — £9.90.
Delivery timeframes begin once your order has been dispatched and refer to business days (Monday to Friday, excluding public holidays).
Signature on delivery
Because our watches are sent on a signed-for service, someone will need to be available to sign for the parcel. If you are not in, the carrier will leave a card with instructions to rearrange delivery or collect from a local depot or Post Office.
Tracking
You can track your parcel using the link in your dispatch email. If you have any concerns about your delivery, contact us at support@vantor-uk.com.
This policy does not affect your statutory rights.